1. About us
This website is operated by SAIRUU, a business owned by Saira Jabeen and based in Lahore, Pakistan. Address: House No. 7, Block L, Chauburji Garden Estate, Multan Road, Lahore 54500, Pakistan. Contact: contact@sairuu.com · +92-327-0331985.
2. Acceptance
By using the site or placing an order you agree to these Terms together with our Privacy, Shipping, and Returns & refunds policies. If you do not agree, do not use the site.
3. Eligibility
To order you must be at least 18, or have a parent/guardian who agrees to these terms on your behalf. You confirm that the details you give are accurate.
4. Products
We sell bead-infused skincare such as face washes and tinted sunscreen, formulated for ages 13+. Use on children under 13 is not recommended without a dermatologist. Products are cosmetic and not intended to diagnose, treat, or cure medical conditions. Patch-test before first use. Colours may vary slightly on screen.
5. Pricing & payment
Prices are in Pakistani Rupees (PKR). Delivery charges are shown at checkout. This storefront is cash on delivery: payment is due in full to the courier at delivery. We may change prices at any time; changes do not affect orders already accepted.
6. Orders & confirmation
Placing an order is an offer to buy. We may refuse or cancel orders (stock, pricing errors, suspected fraud, or unverifiable details). Nothing ships until the order is confirmed via the out-of-band link (SMS/email) or your YES on WhatsApp / our call - so the person at the delivery number has agreed.
7. Shipping
Coverage, charges, and timelines are in our Shipping policy. Risk in products passes to you on delivery.
8. Cancellations, returns & refunds
Cancel before dispatch free of charge. Returns within 7 days for unopened, sealed products only. Full rules: Returns & refunds.
9. Conduct
Do not use the site for unlawful purposes, interfere with its operation, or submit false information.
10. Intellectual property
SAIRUU name, logo, product images, text, and design are owned by or licensed to SAIRUU. Do not copy for commercial use without written permission.
11. Liability
To the fullest extent permitted by law, SAIRUU is not liable for indirect or consequential loss from use of the site or products. Total liability for any order is limited to the amount paid for that order. Nothing excludes liability that cannot be excluded under Pakistani law.
12. Privacy
Personal data is handled per our Privacy policy.
13. Complaints
Contact us with your order number. We acknowledge within 1 business day and aim to resolve within 5. Unresolved disputes are subject to the courts of Lahore, Pakistan.
14. Governing law
These terms are governed by the laws of the Islamic Republic of Pakistan.
15. Changes
We may update these terms; the latest version is always on this page with the update date. Continued use after changes means you accept them.
16. Contact
Sairuu
House No. 7, Block L, Chauburji Garden Estate, Multan Road, Lahore 54500, Pakistan
Email: contact@sairuu.com
Phone: +92-327-0331985